Resume

OBJECTIVE

• To obtain a position with an industry leader, in which my skills, knowledge and experience in treasury management, financial systems, project management and client services can serve as a foundation for future growth.

EDUCATION

• DePaul University, Chicago, Illinois
  School of Computer Science and Information Systems
  Bachelors of Science in Information Systems G.P.A.: 3.6/4.0
  CTI Part Time Students of Excellence – Graduation Year 2008
   
• Pontifical University Catholic of Rio De Janeiro, Brazil
  IT in Emerging Countries, Study Abroad Programs - Spring Semester 2007
  - The objective of this program was to expose CTI graduate students to the reality of information technology IT in an economically emerging country through visits with various IT stakeholders in the organizations.
  - This process allowed the class to learn about IT usage, management, development and policy with a focus on how the companies utilize IT to gain strategic advantage.
  - Expose students to the reality of information technology (IT) in an emerging/-developing country.
   
• College of DuPage, Glen Ellyn, Illinois
  Associate in Applied Science in Application Programming
  Honors: Graduated with Honors, EOF Honor Society - Year: 2000 G.P.A.: 3.5

TECHNICAL SKILLS

• Databases: MS SQL Server 7, MS Access, Sybase
• Operating Systems: Windows 3.1x/95/98/NT/XP/2000, UNIX (IBM-AIX, HP)
• Networks: Novel, Microsoft NT, UNIX
• Software Packages: MS Office, MS Project, FrontPage 98/2000, Home Site 4.0, Adobe Photoshop 5.03, AutoCAD 2000, Microstation J, Arc View GIS 6, PCAnywhere, ClearCase, Microsoft NetMeeting, CA Unicenter, Macromedia Dreamweaver, Adobe Premiere 6.5/After Effects, Project Management, VISIO, UML Modeling tool.
• Languages: HTML, SQL, Visual Basic 6.0, Java and C++
• Financial Systems: Bloomberg, S.W.I.F.T. Network
   

CERTIFICATIONS

• Database Management Certificate, Yellow belt Training in Six Sigma for Client Service, Visual Basic 6.0, MQ Series, Application Programming, Fundamentals of the UNIX System, AFP and PMI member.
   

PROFESSIONAL EXPERIENCE

• KFORCE – Consultant on JPMorgan Chase Account – TCV PMO - GSA Card Program
  March 2008 – Present
  
  Project Manager
  - Developed and maintained quality assurance standards and processes and managed quality improvement activities per assigned project.
  - Ensured compliance to System Development Life Cycle and/or Project Delivery Framework target levels.
  - Helped develop overall application testing strategy for projects assigned.
  - Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary via standard project reporting methods.
  - Worked with Application/Technical Architect and Business/Technical Analysts to ensure that the acceptable range for test results and performance gets communicated to the appropriate testing teams.
  - Partnered with development teams to ensure effective use of methodologies.
  - Facilitated tollgate reviews & Deliverable Reviews (e.g., project initiation, implementation readiness assessment).
  - Established and maintained working relationships across all relevant business units and partnering with the various Lines of Business and technology.
  - Played a major role in performance management by providing personal feedback and supporting development plans.
  - Promoted effective teamwork and managed resolution of issues.
  - Conducted information-sharing sessions with impacted stakeholders as needed (Project Steering Meetings, JAD).
  - Influenced and negotiated directly with clients, sales, product managers and other lines of business.
   
• Bank of America/LaSalle Bank – Transaction Banking Group – Domestic Cash Management
  Jun 2005 – March 2008
  
  AVP Implementation Manager
  - Provided corporate customers with innovative web-based solutions for accounts payable and receivable management, lockbox, electronic payment capabilities, electronic remote deposit services, including streamlining of processes, integration with legacy ERP systems, and in-house solutions for common treasury and cash management services.
  - Managed all phases of system development life cycle from concept through implementation and maintenance, to design treasury management solutions for large domestic, international corporate clients and financial institutions.
  - Had overall responsibility for structuring each project, performed the detailed planning, managed project execution and completion of moderate to large projects.
  - Acted as the main interface to customer, while coordinating all internal and external project related activities for domestic and international traditional commercial card services, ghost card, credit approval, online administration and reporting program.
  - Developed strong relationships with all key stakeholders and constituents, displaying ability to influence and negotiate as required regardless of clients’ geographical location.
  - Conducted regular project status meetings and conference calls with stakeholders to monitor the progress of projects, escalated key issues to the appropriate channels.
  - Completed a system migration of software based remote deposit application to an enhanced web based remote deposit application in four months for over 450 clients.
  - Responsibilities included contacting clients, validating setup criteria, training clients on the new system and managing stakeholder expectations.
  - Managed multiple implementations simultaneously, from 20-30 depending on complexity.
  
   
• ABN AMRO Bank – Transaction Banking Group – International Cash Management
  Jul 2002 – Jun 2005
  
  AVP International Solution Delivery
  - Handled international banking cash management implementations of wholesale and retail clients, irrespective of their location in the world or where their accounts were located.
  - Managed multiple client implementations of International Cash Management services, including hardware, software, interfaces, conversions and training using project management skills and applicable software.
  - Acted as the main interface to customer, while coordinating all internal and external project related activities for international wires through the SWIFT network, cross border ACH payments, domestic and international WIRES, Domestic and International Lockbox, Image Cash Letters, Disbursement, Payables, Multi-bank Reporting through the SWIFT network and BAI format for domestic accounts, Remote Deposit, E-statement and card services deals.
  - Consulted with other stakeholders such as CPM, Credit Admin, Product Management and the Documentation group “New Deals Team” to plan and obtain improvements.
  - Manage client expectations, provide issue escalation pathways and document and manage all client issues.
  - Consulted in liaison with responsible TB Sales organization with regard to scope, technical feasibility, cost, quality and risks of the solutions offered to the clients.
  - Accomplished an overall of 98% completion according to time to revenue for the yearly objectives of Client Service Requests of performance for years ending 2002, 2003, 2004 and 2005.
  
   
• ABN AMRO Bank– Information Technology Services Corp – Treasury Interface and Application Support
  Jun 2000 – Jul 2002
  
  Business Analyst
  - Responsibilities included in-house ad-hoc programming and systems design in conjunction with industry-wide, vendor supplied software packages.
  - In conjunction with senior staff and service center personnel, provided daily technical support for the Foreign Exchange and Treasury Management Systems and related auxiliary interfaces covering front and back office transaction processing.
  - Conducted project management, integration, testing, and production installation of SWIFT based wire transfer payment systems.
  - In support of incident management, worked closely with other technology groups including Development, Data Base Administration, and Quality Assurance (QA), Infrastructure (Networking, Systems and Storage, Build and Deploy, and Operations) as well as CTS (Client Technical Services).
  - Provided technical assistance to internal and external traders on web application (E-Commerce), including financial analysis and data extraction.
  - Conducted QA and disaster recovery tests of system fixes, software upgrades and enhancements.
  - Created and maintained both QA and Disaster Recovery environments.
  - Achieved 100% compatibility of production to Disaster Recovery for two consecutive years.
   
• RJN Group – Engineering and Information Systems
  Aug 1999 – Jun 2000
  
  Application Support
  - Managed company database applications, worked on AutoCAD 2000 software for Engineering projects and updated company Web page.
  - Responded to user requests for technical assistance, troubleshot Windows98/NT applications.
   
• Illinois Institute of Technology - Rice Campus Studio Lab
  Mar 1998 – Jul 2005
  
  Technical Director
  - Managed and maintained an interactive instructional Television Network.
  - Monitored and troubleshot broadcasting transmissions, satellite uplink/downlink problems, and implemented training courses for new recruits.
  
   

REFERENCES
Available at request.